Privacy Policy

SecondaryClaims.com (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains what we collect, why we collect it, how we use it, which third parties process it on our behalf, and what rights you have. By using this site, you agree to the practices described here.

1. Information We Collect

We collect information only when you voluntarily provide it through a form on this site. Depending on the form you use, this may include:

• Name — provided when you download a resource, contact us, or complete a form that asks for it.
• Email address — provided when you sign up for updates, request a sample chapter, join a waitlist, or subscribe through any email-capture form.
• Claim-related details — if you use our interactive tools (such as the Rating Calculator or C&P Exam Prep Checklist), any information you enter is processed entirely in your browser. We do not transmit or store the contents of those tool sessions on our servers unless you explicitly submit them through a form.
• Device and usage data — we may collect anonymized, aggregated data such as page views, referral sources, browser type, and general geographic region through analytics tools. This data is not linked to your identity.

2. How We Use Your Information

We use the information we collect to:

• Send you the content, guide updates, or resources you requested.
• Deliver transactional emails (purchase confirmations, download links).
• Notify you of new playbooks, free tools, or guides relevant to VA claims.
• Improve the site based on anonymized usage patterns.
• Respond to questions or support requests you send us directly.

We do not use your information to build advertising profiles, sell targeted ad inventory, or share your data with data brokers.

3. We Do Not Sell Your Data

We will never sell, rent, lease, or share your personal information with third parties for their own marketing purposes. Full stop.

4. Third-Party Processors

We use a small number of trusted third-party service providers to operate this site. Each is bound by its own privacy policy and applicable data-protection law.

5. Your Rights

You have the right to:

• Opt out of email communications at any time by clicking the unsubscribe link at the bottom of any email we send.
• Request deletion of your email address from our list by contacting us directly. We will process the request within 10 business days.
• Request a copy of the personal information we hold about you.
• Correct inaccurate information by contacting us.

California residents may have additional rights under the CCPA. EU/UK residents may have additional rights under the GDPR. Contact us to exercise any of these rights.

6. Cookies

This site uses minimal cookies. We may set a session cookie to remember preferences within a single browsing session. If we use analytics, a first-party analytics cookie may be set. We do not use advertising cookies, third-party tracking pixels, or social media cookies. You can disable cookies in your browser settings at any time.

7. Children's Privacy

This site is intended for adults (18+). We do not knowingly collect personal information from anyone under the age of 13. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Material changes will be communicated to subscribers via email. Your continued use of the site after any update constitutes acceptance of the revised policy.

9. Contact

Questions about this Privacy Policy? Reach us through the About page. We respond to all privacy-related inquiries within 5 business days.